FAQ's

When should I book? 

If you have your heart set on certain pieces, I suggesting booking as soon as possible to ensure availability! 

How do I rent items from D’s Pretty Events? 

It’s simple! You can email me using my contact form!   I will then respond within 48 business hours so I can learn more about your upcoming event and check on item availability. Next, I will create a proposal for you. All items are rented on a first come/first serve basis. If you would like to reserve your items, you pay 50 percent non-refundable deposit to book the items. You will pay the remaining 50 percent 14 days prior to your event date. That’s it! You sign and I will invoice you for payment via square our secure payment system. 

Where do you deliver to? 

I deliver to Charlottesville, VA and surrounding counties.  I will also deliver to Richmond, VA.   

I require a $200 rental minimum for all delivery orders in the Richmond area.  The rental minimums increase depending on distance from Charlottesville (if over 75 miles). 

How much does delivery cost and what is included? 

I make delivery easy so you don’t have to worry on the day of your event! Our delivery service includes delivery, assembly, set-up, break-down, and pick-up.  I will place each piece according to your specifications and make sure everything is FLAWLESS.

My Standard Delivery service (M-F 9AM to 5PM) starts at $50 and weekend/after hours delivery starts at $75. Delivery charges are based on mileage, order size, and access to your event space. I require a 3-hour window for both deliveries and pick-ups but can accommodate smaller windows for an additional surcharge.   

Once your order is confirmed by paying the 50% nonrefundable deposit and signing our rental terms and conditions, I will have you fill out a Delivery Details Form to make sure I have everything I need to make the delivery go smoothly! One week prior to your event, I will confirm your delivery details and provide you with our delivery team point of contact.

What if I just want a few items, could I pick them up myself?

Yes! You can pick up pieces from my workroom.

 

How long is the rental period? 

The rental period for each item is 24-hours. Sunday’s would be included in the one-day rental. Need it longer? I am are happy to work with you and see if I can accommodate! 

 

Is it possible to see the items in person before I place an order? 

Of course! I have appointments social distancing visits.  Your selected items will be placed on display for contactless viewing.  Please shoot me an email at devents@embarqmail.com or give me a call at 434-327-6065 to make an appointment and I will do my best to accommodate!

I know I want to rent an item from you but I don’t know what might look good with it. Can you help? 

I am happy to help pick out items that will go with your event and within your budget.  More in-depth styling and design services are available.

What if I stain or break it? 

I understand, it happens to the best of us! I include an optional damage waiver on each to proposal that covers any normal wear and tear, stains, and rips. Our damage waiver in non-refundable and does not cover damage due to neglect such as water damage from rain. If the item breaks, I do charge a replacement cost of 5x the rental cost to replace the item.

Did I miss something?  

Feel free to send me an email at devents@embarqmail.com, or give me a call at 434-327-6065!

Tel: 434-327-6065

Email: devents@embarqmail.com

It's all about YOU